To a pickup point
CDEK
Collect your order at a pickup point in supported countries and cities.
Shop / Delivery
Delivery, payment
and warranty
From Saint Petersburg to you. Choose how to receive your order — we will calculate the cost and delivery time in your cart.
Where should we deliver?
International
By courier
CDEKDHL Express
Choose your country and city to see available couriers and rates.
By post
Russian PostAirmail
Tracked postal services are available depending on your destination.
Availability depends on your country and city. International orders require payment in advance. The recipient pays any local taxes and customs charges. Customs terms
Saint Petersburg
Collect at our centre
Store pickup
10A Soyuza Pechatnikov Street.
Mon–Sat, 12:00–20:00.
To a pickup point
OzonCDEKDPD
Collect on your way home or to work. Choose a convenient point at checkout.
By courier
City courierCDEK
Choose a time slot for city courier delivery. Availability depends on your address.
City courier: within 5 km of a metro station, on working days. Orders placed after 13:00 are delivered one day later.
Moscow
To a pickup point
OzonCDEKDPD
Choose a point near your home or workplace and collect at a convenient time.
By courier
CDEKDPD
Have your order delivered to your home or office.
To a post office
Russian Post
Enter your postcode to calculate delivery to your local post office.
Available pickup points, rates and delivery times appear after you calculate delivery in your cart.
Across Russia
To a pickup point
OzonCDEKDPD
See the pickup points and parcel lockers available in your town or city.
By courier
CDEKDPD
Compare the standard and express services available for your address.
To a post office
Russian Post
Calculate delivery using the recipient’s postcode and address.
Select your town or city from the suggestions in your cart. A postcode is required for Russian Post rates.
Calculate delivery in your cart The price depends on your order, address and payment method.
How long do parcels actually take?
See real delivery times for our shipments to your country and city.
How to pay
At checkout, where available
SBP / transferQR codeBank cardYooMoneyBank transfer
The available methods depend on your country and delivery service. Your cart shows the final selection. Payment on delivery is offered for eligible domestic services; Ozon pickup-point delivery requires advance payment.
Other payment methods
PayPal · +10%USDT
Availability depends on your country and delivery method.
Have a gift certificate?
Enter its code on the order payment page. About gift certificates
Good to know
When will my order be shipped?
The estimate in your cart includes order preparation and dispatch. For prepaid orders, it assumes payment is made now.
How can I track my parcel?
We will email you the tracking number after dispatch. Check the carrier’s arrival notifications and collect your parcel on time.
How long will a pickup point hold my order?
This depends on the carrier and pickup point. Check the collection deadline in the carrier’s notification.
What if something is wrong with my order?
Contact us with your order number and a description of the problem. For damaged items, include photos of the instrument and packaging. Warranty and responsibility · Returns
Warranty and purchase terms
Warranty and responsibility
We take all responsibility for shipping by registered mail, EMS, DHL or UPS until the parcel is delivered to you. You do not need to worry about loss or damage. If your parcel has not arrived within 60 days, or if an item is damaged, we will offer a replacement shipment or a refund.
Every jaw harp is checked before packing, and we make a wooden reed protector for each instrument supplied without a case to ensure safe transportation. Many of our jaw harps are precision-made instruments with acoustic qualities unfamiliar to players of common Western models, and they require careful handling. If you have never played a jaw harp, or are used to a simple model such as a Snoopy Harp, your first attempt may produce a clang. This is not a defect: please read this guide.
Returns
You can return any item within 7 days of receiving it without giving a reason. If the item is defective, or if we or the postal service made a mistake, we will refund the full price, including shipping. If you simply do not like the item or did not collect the parcel from your local post office, we will deduct the shipping cost.
Customs and import charges
The buyer is responsible for paying any taxes or customs fees required by local law. Small ordinary parcels are less likely to incur additional customs charges; DHL or UPS shipments containing more than 3–5 items will usually require additional formalities.
Personal data
Terms of sale
Need your order by a particular date?
Contact us →Tell us your city and the date — we will help you choose a delivery option.