Just click "add to cart" button on item description page - you will see cart page with further instructions. Enter shipping address, payment option and wait for confirmation by email.
Shipping
We ship worldwide - to all countries. Fast and with safe warranty.
There are three options:
- Standard registered air-mail
- EMS
- DHL Express
Tracking number is given for any parcel, except "untracked". There are even more faster services available by request.
Economy/Standard international mail has no fixed delivery times - it is some kind of lottery, but average speed is 10-30 days. During high load periods (like December-January) it can be slower. In very rare cases 30+ days delays can happen. We can not make post work faster or get any additional information beyond shown on public tracking page.
We take all responsibility for shipping by registered mail, EMS, DHL or UPS until the parcel is delivered to you. You do not need to worry about loss or damage. If your parcel has not arrived within 60 days, or if an item is damaged, we will offer a replacement shipment or a refund.
Every jaw harp is checked before packing, and we make a wooden reed protector for each instrument supplied without a case to ensure safe transportation. Many of our jaw harps are precision-made instruments with acoustic qualities unfamiliar to players of common Western models, and they require careful handling. If you have never played a jaw harp, or are used to a simple model such as a Snoopy Harp, your first attempt may produce a clang. This is not a defect: please read this guide.
The buyer is responsible for paying any taxes or customs fees required by local law. Small ordinary parcels are less likely to incur additional customs charges; DHL or UPS shipments containing more than 3–5 items will usually require additional formalities.
There is much more shipping options for Russia - please switch language to see them all.
Payment options
- Bank Cards VISA / MasterCard
- WeChat Pay
- YooMoney (Yandex.Money)
- Bank transfer (by special request)
Returns
You can return any item within 7 days of receiving it without giving a reason. If the item is defective, or if we or the postal service made a mistake, we will refund the full price, including shipping. If you simply do not like the item or did not collect the parcel from your local post office, we will deduct the shipping cost.